Refund & Return Policy
Products eligible for returns will only be accepted under the following conditions:
Electronics and Mobiles
- The product must be returned with the original packaging, sealed, and unopened.
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.
Beauty and Health
- Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
- Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.
Fashion
- Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
- Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
- Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.
Home & Kitchen
- Furniture and large home appliances are not eligible for return.
- Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
- Unwrapped bedding products will not be accepted for return.
- Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.
Sports & Outdoors
- Products eligible for return can be returned only if the product is not used and is in the original packaging.
Toys & Games
- Dressing up costumes are non-returnable
- Toys and Games that are used, activated or missing parts will not be accepted for return
Baby Products
- Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
- Baby products eligible for return must be returned with the original packaging, sealed, and unopened.
Grocery
- All Grocery items are non-returnable.
Automotive
- The product must be returned with the original packaging, sealed, and unopened.
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.
Tools & Home Improvement
- The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
- Any item which is used or damaged will not be accepted for return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
